PRIVACY POLICY
Last updated: January 2025
INTRODUCTION
Padel Islands ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform and services at the world's first floating padel courts in Dubai.
By using our services or creating an account, you agree to the collection and use of information in accordance with this policy.
INFORMATION WE COLLECT
When you create an account or book a court through our platform, we collect the following personal information:
Account Registration Data
- First Name & Last Name — To identify you and personalize your experience
- Email Address — For account verification, booking confirmations, and important communications
- Mobile Number — For booking confirmations, reminders, and customer support
- Gender — To help organize gender-specific events and tournaments
- Birth Date — For age verification and age-appropriate event recommendations
- Password — Encrypted and stored securely to protect your account
Automatically Collected Data
- Usage Data — Information about how you interact with our platform
- Device Information — Browser type, device type, and operating system
- Cookies — To improve your browsing experience and remember preferences
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To create and manage your account
- To process court bookings and event registrations
- To send booking confirmations and reminders
- To communicate about events, promotions, and updates (with your consent)
- To provide customer support
- To improve our services and user experience
- To comply with legal obligations
DATA SHARING & THIRD PARTIES
We do not sell your personal information. We may share your data with:
- FOYS (Booking Platform Provider) — Our booking system is powered by FOYS, which processes your account and booking data
- Payment Processors — Secure payment providers to process transactions
- Analytics Services — To understand how our platform is used (anonymized data)
- Legal Requirements — When required by law or to protect our rights
DATA SECURITY
We implement appropriate security measures to protect your personal information:
- Passwords are encrypted using industry-standard hashing algorithms
- All data transmission is secured using HTTPS/SSL encryption
- Access to personal data is restricted to authorized personnel only
- Regular security audits and updates are performed
YOUR RIGHTS
You have the following rights regarding your personal data:
- Access — Request a copy of your personal data
- Correction — Request correction of inaccurate data
- Deletion — Request deletion of your account and data
- Opt-out — Unsubscribe from marketing communications
To exercise these rights, please contact us at padelislands@gmail.com.
DATA RETENTION
We retain your personal information for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete your data within 30 days, except where we are required to retain it for legal purposes.
CHILDREN'S PRIVACY
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
CONTACT US
If you have any questions about this Privacy Policy or our data practices, please contact us: